Use The Code "FIRSTLOVE" at checkout for a 15% discount.

FAQ

HOW DOES SHIPPING WORK?

Veronique Collection partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, Hong Kong, India, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)

We offer international shipping options too - no matter where you are, you can buy from us!

 

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

 

I don’t like my items can I return it?

Returns are accepted as long as they do not exceed 14 days of the buyer receiving the item. However, all returns made should be in perfect condition and tags should not be removed. Return postage be paid by the returner. Plus, proof of postage should be sent to us (with tracking code). No free products or gift can be returned.

**Promotional /sale items cannot be returned if not defected.

 

My product is defected/ not fitting/ damaged

In this unfortunate incident you should provide us the necessary details and pictures defending your claim and if all checks out we will refund within a day (refund is made after the decision is made).

 

Will you refund me the return costs?

No, we will not. We are not responsible for the changes made in your side. But if the mistake was made from us we will refund you the returning shipping costs.

 

  • Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellations made after a day of purchase.
  • The company is not liable for any errors in shipping address provided by the customer and will be subject to the item returning back to us before receiving a refund.
  • Refunds are not available for FREE products, ambassador packs or gifts.

 

** We are not responsible for any damages caused by the user of the product, and sizing differences.